If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below
The Green Dealer
515 W Ashmore St.
Ashmore, IL 61912
- All returns must be in original condition.
- Customer must have approval (RMA #) after e-mailing our Return Form.
- Limit of 30 days to return items.
- Damaged items can be picked up by shopgreendealer.com, via UPS or USPS.
- These tags will be mailed to the customer.
- Customers are in charge of taking package to postal service, or taking item to UPS terminal. UPS drivers are obligated to stop and pick up a package if you flag them down with a UPS tag.
- Non-damaged or simply non-wanted items will not receive return shipping credit.
- Replacement item shipping charges to the customer address must be collected if item(s) are not damaged/wanted. We can arrange for a pickup at a cost, or the customer may send the item back any way they wish. In order to return an item to the customer as an exchange, shipping is applicable and will be charged. Fees are varying, however, we charge the lowest possible rate.
- Simply unwanted items can be returned, but (depending on item) customer may incur a restocking fee.
- All Returns are processed in a timely manner.
- Looking to return an item? Please log into your account and click on the order. You will see a button to begin a RMA. It is important to fill out the fields so that we can quickly email an RMA number back to you for a return/exchange. If you don't have an account you will need to click on the Contact Us link at the top of the screen to request an RMA.
If an error was made by us, or an item was damaged in shipment, fill out the form, and we will reply with instructions.
Returns/exchanges older than 30 days will NOT be accepted. Submit this form only once.